NPS indexPromoters − Detractors
- Promoters9–10
- Neutrals7–8
- Detractors0–6
Q3 2026Q2 2026
PrivatBank
+11▲2
N = 10,249
Monobank
+32▲4
N = 5,776
PUMB
+4▲2
N = 2,639
Oschadbank
-4▼3
N = 3,369

A-Bank
0▲6
N = 1,527
sampleBands, aspects and volumes are modelled for this prototype. Bank names, channels and the aspect vocabulary are the platform’s own.
What promoters praise
Promoter levelQ3 2026 / Q2 2026Lane 0–50%
PrivatBank41%39%
Monobank53%50%
PUMB37%35%
Oschadbank32%34%
A-Bank35%31%
Digital Banking: Ease of Use
Branch: Staff Assistance
Support: Assistance
Card: Delivery and Pickup
Cashback: Rewards and Offers
Support: Resolution
What detractors attack
Detractor levelQ3 2026 / Q2 2026Lane 0–50%
PrivatBank30%30%
Monobank21%22%
PUMB33%33%
Oschadbank36%35%
A-Bank35%37%
Account: Blocking and Access Restriction
Support: Responsiveness
Branch: Queues and Wait Time
Payment: Processing and Speed
Card: Blocking and Unblocking
Digital Banking: Usability and Interface