Net Promoter Score

Who is recommended,
and what for.

All channels
23.6K
Reviews read
+3 vs Q2 2026
+9
Average NPS
since last period
+6
Riser · A-Bank
since last period
-3
Drop · Oschadbank
5of 7 brands
NPS indexPromoters Detractors
  • Promoters9–10
  • Neutrals7–8
  • Detractors0–6
Q3 2026Q2 2026
PrivatBank
+112
41%
29%
30%
39%
31%
30%
N = 10,249
Monobank
+324
53%
26%
21%
50%
28%
22%
N = 5,776
PUMB
+42
37%
30%
33%
35%
32%
33%
N = 2,639
Oschadbank
-43
32%
32%
36%
34%
31%
35%
N = 3,369
A-Bank
06
35%
30%
35%
31%
32%
37%
N = 1,527

sampleBands, aspects and volumes are modelled for this prototype. Bank names, channels and the aspect vocabulary are the platform’s own.

What promoters praise

Promoter levelQ3 2026 / Q2 2026Lane 0–50%
PrivatBank
Monobank
PUMB
Oschadbank
A-Bank
Digital Banking: Ease of Use
27%
46%
18%
19%
Branch: Staff Assistance
33%
38%
35%
Support: Assistance
41%
26%
36%
Card: Delivery and Pickup
19%
22%
15%
24%
Cashback: Rewards and Offers
34%
31%
Support: Resolution
17%
28%

What detractors attack

Detractor levelQ3 2026 / Q2 2026Lane 0–50%
PrivatBank
Monobank
PUMB
Oschadbank
A-Bank
Account: Blocking and Access Restriction
38%
44%
22%
Support: Responsiveness
26%
22%
24%
27%
Branch: Queues and Wait Time
14%
31%
42%
Payment: Processing and Speed
21%
25%
14%
11%
Card: Blocking and Unblocking
20%
33%
Digital Banking: Usability and Interface
13%
29%